T&Cs

New Terms and conditions – Important Updates
Starting from Sunday 01st September 2024 there will be a couple of changes to deposits and payment timings, these changes will not affect those people who have already booked, it is for new bookings from that date:
Deposits:
As from Sunday 01 September 2024 a non-refundable deposit will be required to secure a place on any trip.  The non-refundable deposit will be set at £100 per person. This can be made by Bank Transfer at the time of booking, details of my bank will be sent at this point.  Once the deposit has been received you will then be issued with your Confirmation/Information letter.
You will receive a receipt via email for your deposit.
Confirmation Letters:
Once you have received your confirmation letter please read the Terms and Conditions at the end and acknowledge you have done so by email.

 

Payment:
If paying for trip by Bank Transfer then the full amount (minus deposit already paid) will be due two weeks prior to the trip start date.  If you wish to pay by card or in cash please advise me of this when you receive your confirmation letter.

Cheques:
Please note we are no longer able to accept cheques as payment.

Travelling from overseas?:
Please email us at birdingecosse@hotmail.co.uk to discuss payment options.

Pets/Animals: Sadly we are not insured for and cannot carry any pets or animals on any of our tours.

Cancellation policy:

If you need to cancel:

Day trips: If you cannot make a day trip then just call us and cancel, no payment required.

Midweek and Weekend Tours: If cancelled within Six week of tour start date then 25% of total tour cost will be required. If cancelled within four weeks of tour start date then 50% of total tour cost will be required, If cancelled with less than 7 days of tour start date, and the spaces cancelled cannot be resold, then 100% of total tour cost will be required. All cancellation fees to be paid by bank transfer (BACs) at time of cancellation.  If cancelled outside six weeks then no payment is required (however you will forfeit the non-refundable deposit.)

Deposits and Gift vouchers:

Gift vouchers are valid for one calendar year, this “valid to” date will be printed on your Gift Voucher.

If you have received a Gift Voucher that you cannot use it in that one year timeframe then the cost of that Voucher will be refunded to you in full.

Deposits; Any deposits made and then cannot be used will be refunded in full (in accordance to cancellation policy above)

If we cancel your tour:

Day Trips: We will try and reschedule your day plus give a 10% discount on that trip. If any monies had been paid and we cannot reschedule your trip then you will receive a full refund.

If we cancel your midweek/weekend tour we will return any monies paid in full plus £50 per person compensation.